Return + Store Policy

We understand that handmade jewelry can be delicate, which is why we offer a free 30-day warranty from the date of purchase to ensure your satisfaction. If you receive an incorrect item or if your item has a manufacturing defect or is broken within this period, please contact us for assistance.

If the item arrives broken, the process will be an exchange. However, if the item has a manufacturing problem (e.g., the hook came off or the lobster clasp is not working), a repair will be performed. You will need to send the item back to us, and we will ship it back to you once the repair is complete. A new tracking number will be provided for the shipment.

Please note that we do not offer refunds—only exchanges or repairs for eligible items. Simply email us at info@shopuniquelychosen.com or uniquelychosenboutique@gmail.com, and we’ll respond with the next steps within 1-4 business days.

 

Lost Packages

Uniquely Chosen Boutique is not responsible for lost or stolen packages once they have been scanned by the mail carrier. However, if you purchased Route Package Protection, you can file a claim directly through their link: https://claims.route.com. Tracking details will still be sent to the email you provided at checkout.

Uniquely Chosen is also not responsible for incorrect addresses provided at checkout. If a package is returned due to an incorrect address and you would like it re-shipped, there will be a fee of $5 for domestic shipments and $15 for international shipments. If you prefer a refund instead, only the cost of the purchased products will be refunded; shipping fees are non-refundable.

 

Returned packages

If a package is returned to us by the mail carrier due to an incorrect address provided by the customer, the reshipment fee will be $5 for domestic orders and $15 for international orders.

Orders cannot be canceled or refunded in these situations. Please ensure that your shipping address is accurate at checkout to avoid delays or additional costs.

 

Return & Repair Policy – After 30-Day Warranty

Thank you for supporting my small business! Each piece is handmade with care and attention. All jewelry comes with a 30-day warranty for any issues related to craftsmanship.

If your item needs repair after the 30-day period, I’m still happy to help! Here’s how it works (for domestic orders only):

• Repair Fee: $5 flat rate

• Shipping Costs: $5 to send the item to me, and $5 for return shipping

• Total Repair Cost: $15

This helps cover materials, time, and shipping costs. Once your payment is confirmed, I’ll send you instructions for shipping your piece back to me.

Thank you for understanding and trusting me with your jewelry!